Payment Policy

At i-joastory, we aim to make your shopping experience simple, secure, and transparent. Please review our payment and refund policies below.

Accepted Payment Methods

We accept the following payment methods for online and in-store purchases:

All transactions are processed through secure, encrypted payment systems to protect your personal and financial information.

Full payment is required at the time of purchase.
All prices are listed in US Dollars (USD).
Your card will be charged once your order is confirmed.
If a payment cannot be processed, your order will not be completed, and you will be notified promptly.

We want you to be completely satisfied with your purchase. If you are not satisfied, refunds are available under the following conditions:

Refunds will be issued to the original payment method used at the time of purchase.
Refund processing time: Please allow 5–10 business days for the refund to be processed and appear on your statement, depending on your card issuer or bank.
Refunds are subject to our return policy requirements (e.g., items must be unworn, unwashed, with original tags attached).
Since shipping is free on all orders, no shipping fees will be deducted from your refund.
For in-store purchases, refunds will be processed in-store in accordance with the same timeline.

If you have any questions about a refund or the status of your payment, please contact us:

Store Name: i-joastory

Phone: +1 (718) 460-0439

Email: info@i-joastory.com

Address: 161-15 Northern Blvd, Flushing, NY 11358, United States

Business Hours (Eastern Time — ET):
Monday – Saturday: 11:00 – 18:00
Sunday: Closed

Response Time: We respond within 24 hours.