Privacy policy

Last updated: September 10, 2026

Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

When you shop with us or contact us, we may collect:

Personal details: name, email address, phone number, and shipping/billing address

Payment information: card details are processed securely by our payment providers — we do not store full card numbers

Order information: items purchased, order history, and preferences

Technical data: IP address, browser type, device information, and cookies

How We Use Your Information

We use your information to:

Process and fulfill your orders

Respond to your questions and requests

Send order updates and confirmations

Improve our products, services, and website

Send marketing emails (only if you opt in — you can unsubscribe anytime)

Prevent fraud and keep our site secure

Sharing Your Information

We do not sell your personal information. We may share it with:

Payment processors to complete transactions

Shipping partners to deliver your order

Service providers who help us run our website and business

Legal authorities if required by law

All third parties are required to protect your information and use it only for the purpose we specify.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, but some features may not work properly.

Your Rights

You have the right to:

Access the personal information we hold about you

Request corrections to inaccurate information

Request deletion of your data

Opt out of marketing communications

Request that we stop processing your data in certain cases

To exercise any of these rights, contact us:

Phone: +1 (718) 460-0439
Email: info@i-joastory.com

Data Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no online transmission or storage is 100% secure, so we cannot guarantee absolute security.

Data Retention

We keep your personal information only as long as needed to fulfill the purposes described in this policy, or as required by law.

Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.