Shipping policy

We want your order to reach you quickly and safely. Here's everything you need to know about our shipping.

Shipping Area

We currently ship within the United States only.

Shipping Carrier

All orders are shipped via UPS.

Shipping Cost

Shipping is free on all orders.

Processing Time

Orders are processed after payment is confirmed.

Orders are typically processed within 1–2 business days.

Delivery Time

Delivery time: 3–7 business days after your order is confirmed.

Delivery times may vary depending on your location.

Order Tracking

Once your order ships, you will receive a tracking number by email. You can use it to track your package on the UPS website.

Shipping Delays

We are not responsible for delays caused by UPS, weather, holidays, or events beyond our control. If your order is delayed, please contact UPS with your tracking number, or reach out to us and we'll do our best to help.

Incorrect or Incomplete Addresses

Please make sure your shipping address is correct and complete at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment.

Lost or Damaged Packages

If your package is lost or damaged during shipping, please contact us within 48 hours of delivery (or expected delivery). We will work with UPS to resolve the issue and arrange a replacement or refund where applicable.

Contact Us

If you have any questions about shipping, please contact us:

Store Name: i-joastory

Phone: +1 (718) 460-0439

Email: info@i-joastory.com

Address: 161-15 Northern Blvd, Flushing, NY 11358, United States

Business Hours (Eastern Time — ET):
Monday – Saturday: 11:00 – 18:00
Sunday: Closed

Response Time: We respond within 24 hours.