Shipping policy
We want your order to reach you quickly and safely. Here's everything you need to know about our shipping.
Shipping Area
We currently ship within the United States only.
Shipping Carrier
All orders are shipped via UPS.
Shipping Cost
Shipping is free on all orders.
Processing Time
Orders are processed after payment is confirmed.
Orders are typically processed within 1–2 business days.
Delivery Time
Delivery time: 3–7 business days after your order is confirmed.
Delivery times may vary depending on your location.
Order Tracking
Once your order ships, you will receive a tracking number by email. You can use it to track your package on the UPS website.
Shipping Delays
We are not responsible for delays caused by UPS, weather, holidays, or events beyond our control. If your order is delayed, please contact UPS with your tracking number, or reach out to us and we'll do our best to help.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct and complete at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us within 48 hours of delivery (or expected delivery). We will work with UPS to resolve the issue and arrange a replacement or refund where applicable.
Contact Us
If you have any questions about shipping, please contact us:
Store Name: i-joastory
Phone: +1 (718) 460-0439
Email: info@i-joastory.com
Address: 161-15 Northern Blvd, Flushing, NY 11358, United States
Business Hours (Eastern Time — ET):
Monday – Saturday: 11:00 – 18:00
Sunday: Closed
Response Time: We respond within 24 hours.